Renewal Policy for ONIXEDIT and ONIXEDIT Pro
When you purchase ONIXEDIT or ONIXEDIT Pro, you get one year of free updates
starting from your purchase date. During that first year, you can download the latest
installer of those software at any time. Your purchase may also include support from our ONIX experts and Media
Space to easily share your media files with your partners. All those services must be renewed every
year at the purchase anniversary date (the "renewal date").
Expiration Reminder E-mails
The month before a subscription is set to expire for a product, ONIXEDIT sends a notification
e-mail to the owner of the license. This e-mail notifies you which product subscription is about to
expire and gives instructions on how to renew it.
Please make sure that you whitelist the onixedit.com domain on your mail server so that these
notifications do not get marked as spam.
For ONIXEDIT Pro, the initial price is $475 CAD the first year and its renewal price is a flat rate of $275 CAD. It includes software updates, 50 MB of Media Space and technical support for one year. Additional Media Space should be renewed at $1.56 per MB.
With ONIXEDIT regular edition, you select the functions and services that you need "à la carte". Technical support and Media Space are considered to be "services". ONIXEDIT and the other options that you select are considered to be the "software". The renewal is then calculated based on 40% of the software, plus full service prices. As an example, if you purchase ONIXEDIT ($99) with the Report Builder ($50), your software full price will be $149. If you add the option for technical support at $175, your initial invoice will be $324. At your renewal date one year later, your renewal price will be 40% of the software portion plus the full price of the services you want to renew. In our example, the renewal price would be $234.60 ((40%*$149) + $175).
If you don't renew, your ONIXEDIT software will continue to work but you won't have access to updates neither technical support and your Media Space. We generally produce 4 releases of ONIXEDIT per year with new functionalities, ONIX lists and subjects updates, as well as bug fixes.
Renewals must be placed no later than one year following your renewal date to benefit of the renewal price. During the grace period, you won't have access to software updates neither our technical support or your Media Space. If you don't renew your software and services during the grace period, you will have the possibility to upgrade your license later at 20% discount of the full price of the software.
To keep things fair for customers, the renewal price is the same no matter if you choose to renew before or after your renewal date during the grace period. The key thing to remember is that your renewal date won't be adjusted. For example, if you renew ONIXEDIT Pro 1 month prior your renewal date, you will pay $275 and get one year and a month of full software updates, media space and support. But, if you renew 6 months after your renewal date, you will still pay $275 but you will get only 6 months of software updates, media space and support. This is why it is important to renew as soon as possible to get all the benefits of your investment.
Please contact us if you have any questions about our subscription renewal policy.